IT Support Engineer

About Hydeas Technology Ltd

Hydeas Technology Ltd is a UK–Nigeria innovation company specialising in IT Solutions, Web Design & Development, Digital Marketing, Corporate Training, and Events Management.

With offices in Cambridge (UK) and Victoria Island (Lagos), we provide technology-driven solutions to help businesses go digital, stay visible, and scale smarter.

As we expand our services to support more SMEs and corporate clients in Lagos, we are seeking a skilled IT Support Engineer to provide reliable, professional, and timely technical support.

Role Overview

The IT Support Engineer will provide both on-site and remote technical support to Hydeas clients, ensuring that hardware, software, and network systems are maintained efficiently.

This is a client-facing role that requires strong problem-solving ability, excellent communication, and a commitment to delivering outstanding service.

The position begins as a retainer or contract role, with potential to transition to a full-time position as the client base grows.

Key Responsibilities

• Provide on-site and remote IT support to clients (hardware, software, and network troubleshooting).
• Install, configure, and maintain operating systems, networks, and applications.
• Diagnose and resolve technical issues quickly to minimise downtime.
• Support email, cloud, and data backup solutions (Microsoft 365, Google Workspace, etc.).
• Assist clients in cybersecurity best practices and endpoint protection.
• Document incidents, resolutions, and preventive recommendations.
• Collaborate with the Hydeas web and digital teams to support hosted solutions and client websites.
• Liaise with external vendors or ISPs when required.
• Provide user training and create quick guides for non-technical staff.

Requirements

• Minimum 2 years’ hands-on experience in IT support or systems administration.
• Excellent understanding of Windows, networking, and basic cybersecurity principles.
• Experience supporting clients in an SME or agency environment preferred.
• Relevant certification (e.g. CompTIA A+, Network+, CCNA, or ITIL Foundation) is a strong advantage.
• Ability to work independently with professionalism and strong client service skills.
• Good written and spoken communication skills.

What We Offer

• Retainer-based or project-based compensation with renewal potential.
• Opportunity to grow into a full-time role within the organisation.
• Work alongside a forward-thinking UK–Nigeria tech brand.
• Exposure to digital infrastructure and managed IT solutions projects.
• Supportive, innovation-led work environment.